Refund & Return Policy

Introduction

Welcome to Ghani Al Oud! By accessing and using our website (ghanialoud.com), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

Products and Descriptions

We strive to provide accurate and up-to-date information about our products, including perfumes, oudh, attar, and bakhoor. However, we do not warrant that the product descriptions, images, or other content on our website are error-free, complete, or current. If you have any questions about our products, please contact us before making a purchase.

Ordering and Payment

All orders placed through our website are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason. Payments are processed securely, and we accept various payment methods. By placing an order, you agree to pay the total amount, including any applicable taxes and shipping fees.

Shipping and Delivery

We make every effort to ship orders promptly and provide accurate delivery estimates. However, we are not responsible for any delays or issues caused by third-party carriers. Shipping costs are calculated during the checkout process based on the selected shipping method and destination.

Returns and Exchanges

We want you to be satisfied with your purchase. If you receive a damaged or defective product, please contact us within 10 days of receiving your order for assistance. We do not accept returns for opened or used products due to the nature of our items.

Intellectual Property

All content on our website, including images, logos, and text, is the property of Ghani Al Oud and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our express written permission.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes to Terms

Ghani Al Oud reserves the right to update or modify these terms and conditions at any time without prior notice. Please check this page regularly for changes.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at info@ghanialoud.com.

OUR MISSION

Welcome to our perfume company, where we offer a wide range of fragrances to cater to your unique tastes and preferences. Since our establishment in January 2020, we have been committed to providing our customers with the best quality products that are both luxurious and affordable.

OUR STORY

Our company prides itself on our extensive collection of fragrances, which includes popular scents such as oud, Bakhoor, Attar, and Luban. We believe that scent is an essential part of one’s personality, and we aim to help you find the perfect fragrance that complements your style and individuality.

OUR APPROACH

Our perfumes are carefully crafted using the highest quality ingredients, ensuring that each fragrance is long-lasting and provides a pleasant experience for the wearer. We understand that scent is a personal choice, which is why we offer a variety of options to suit different preferences—from subtle and delicate scents to bold and intense fragrances, we have something for everyone. Passionate about providing exceptional customer service, our dedicated team is always ready to assist you with any questions or concerns, striving to make your shopping experience as seamless as possible. We take pride in ensuring that every customer is satisfied with their purchase.

OUR PHILOSOPHY

We believe that our products should not only smell great but also look great, which is why we have designed our packaging to reflect the luxuriousness of our fragrances. Our perfume bottles are not just containers; they are works of art that can enhance any vanity. Committed to ethical and sustainable practices, we ensure that all our products are cruelty-free and environmentally friendly. We hope you enjoy exploring our collection of perfumes and finding the perfect scent that represents you. Thank you for choosing our company.

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